Friday, June 28, 2013

How bankers, communication service providers connive to dupe customers

Mr. Tunde Ogunsakin is the Commissioner of Police, Special Fraud Unit (SFU), Milverton Road, Ikoyi, Lagos State. In this interview with JULIANA FRANCIS, Ogunsakin reveals the worrisome, galloping trend of bankers’ involvement in bank frauds. He also talks about how bankers connived with communication service providers to perpetrate fraud and send false bank alerts. Excerpt:
What is the kind of scam that is trending now?
The major kind of fraud confronting us now is insider’s activities in banks. It is because of this problem that we’re actually organising a workshop. We have issues such as the officials of the bank conniving with fraudsters to perpetrate bank frauds. We have instances where people report that without even checking their account or withdrawing cash from their account, money are being withdrawn from their account and this wouldn’t happen if insiders in the bank don’t know about it. It is a big problem and that is why we are calling on these banks to be part of this forthcoming workshop..
There was a time SFU was always making arrest with cases that had to do with ATM scam.
How is it now?
ATM scam is also part of the problem. That is why we said ATM fraud cannot be successful if there are no insiders of the bank involved in the scam or crime. People have come here to complain that when they went to look at their account, they found out that their money was gone.
Sometimes the complaint would be that when they went to collect money out, ATM card would not work. When they make enquiry, they now find out that their card had been used. I’m telling you that those things would not happen if there are no insiders in the bank involved and that is the issue we want to address at the workshop.
What is SFU doing about cases of false bank alerts?
False bank alerts have to do with these service providers. Maybe there are insiders too when it comes to these service providers. We are looking at it from the bank’s angle and that of the communications service providers.
There are situations whereby somebody even came to report that his telephone number, which he was not even using again, was being used by somebody. Or you have instances where you are using your telephone number and another person is using it at the same time. When we invited the service provider, they said it was one of their agents in Niger State who must have connived with some people.
What we are saying is that there are insiders in the communication systems who are aiding that kind of fraud. If there are no insiders in the communication agencies in terms of service provider, you wouldn’t have such false bank alerts or frauds. It is something that both insiders in the bank and even the communication companies do.  What we are doing is that we are inviting both the communication service providers and the banks officials to the workshop so that we can address the issue and know how it can be properly fought together.
We have heard of cases where bankers help themselves to deceased customers’ money. Yes. We even have instances whereby we have issues which some banks even advise people seeking loans in the bank to go and obtain cloned title document. The issue of these insiders like I said is getting worrisome. They will advise you to get a cloned title document for a property, so that you can use it as collateral for obtaining loan. It is still the same issue of insider’s abuse in the banks. When you take such document to the bank, they manipulate it and all that. It is so painful that people in the banks partake in such atrocious practices.
What are you advising members of the public?
They should be wary. And if they noticed that their ATM cards had been tampered with, the person should quickly come here to report, so that we can investigate. We would quickly go to the bank and investigate if there are collaborators in the bank. If you notice that your account had also been tampered with, just contact us, we would look into it.
A couple was arrested and brought to SFU by US embassy because the twin with them did not match their DNA.
What has become of the couple and the case?
We have transferred the case to NAPTIP because the babies are under-aged. They wanted to traffic and take them out of Nigeria. If we decide to keep the supposed parents here, then where do we keep the kids? But NAPTIP has shelter for such babies.
Ogunsakin
Ogunsakin

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